APP shows "offline" when adding the camera

Troubleshoot the "camera offline" message during setup when connecting your IP camera via Ethernet.

See "camera offline" during the setup procedure

Below are checks that may help you fix the issue when you use an Ethernet cable to connect the IP camera to the router:

Make sure the green LED on the cable connector is flashing. If it isn't, the camera and the router are not actually connected. Double-check that both ends of the cable are securely plugged in, and try other ports on the router.
Make sure your mobile phone is connected to the same router (or same LAN) as the camera.
Make sure DHCP is enabled on your router.
Make sure no MAC filter is enabled on your router — or temporarily disable the MAC filter until the camera is successfully configured.
When you switch from Ethernet to Wi-Fi in the app, it will ask for the Wi-Fi password. Make sure the password you enter is correct.

Below are checks that may help you fix the issue when you use an Ethernet cable to connect the IP camera to the router:

Make sure the green LED on the cable connector is flashing. If it isn't, the camera and the router are not actually connected. Double-check that both ends of the cable are securely plugged in, and try other ports on the router.
Make sure your mobile phone is connected to the same router (or same LAN) as the camera.
Make sure DHCP is enabled on your router.
Make sure no MAC filter is enabled on your router — or temporarily disable the MAC filter until the camera is successfully configured.
When you switch from Ethernet to Wi-Fi in the app, it will ask for the Wi-Fi password. Make sure the password you enter is correct.