SriHome AppIPC Common Problem FAQ
Common problems and solutions for IP cameras
Select a topic below to read the full guide.
How to set up microSD card record settings
Install a microSD card and configure 24/7 or alarm recording on your Sricam camera.
APP shows "offline" when adding the camera
Troubleshoot the "camera offline" message during setup when connecting your IP camera via Ethernet.
How to set up motion detection alarm and push notifications
Enable motion detection alarms in the SriHome App and configure push notifications on Android and iOS.
Camera Wi-Fi is unstable and often goes offline
Diagnose and fix unstable Wi-Fi connections that cause the camera to drop offline frequently.
The system does not detect an SD card
Common reasons why your camera fails to detect the inserted SD card, and how to fix each one.
Can't connect to Wi-Fi
Router and camera settings to check when the IP camera fails to join your Wi-Fi network.
How to set the privacy zone
Mask up to four areas of the camera's view to keep them private.
How to restore the camera to factory settings
Reset your Sricam IP camera to factory defaults using the physical RESET button.
Multiple-view on the SriHome App
View up to four cameras simultaneously on a single screen in the SriHome App.
How to retrieve the ID number if the camera's ID tag is lost or damaged
Two ways to recover your camera's ID — via the camera's Wi-Fi hotspot, or via the SriHome App if the camera has already been added.
How to fix a camera that won't power on after an upgrade
Recovery procedure for an IP camera that cannot be turned on after a firmware upgrade.
How to download and delete videos in the SD card
Download SD card recordings to your phone's photo album, and delete all videos by formatting the SD card.
How to restart the device from your mobile phone
Restart an IP camera remotely from the SriHome App without unplugging the power.
Camera responds at power-on but there is no beep
What to do when the camera powers on but does not emit the startup beep.